Warranty and Exchange Policy

Guidelines

  • Please contact us at info@dolfi.co prior to sending any exchanges to us.

  • We require you to complete a form and provide some details before an exchange will be accepted.

  • Exchanges may take up to 14 days to process. This does not include shipping times.

  • Exceptions and eligibility criteria apply.

Exchanges (Defective/Damaged Products Only)

Dolfi Device - 1 Year Limited Liability Warranty

We provide a 1 year limited liability manufacturer’s warranty for the Dolfi Device and will exchange any device that is defective due to a manufacturing fault, the failure of a component, or damage that occurred during initial shipment to the customer.

 

All Dolfi products - 30 Day Exchange Policy

We provide a 30-day exchange policy for all other Dolfi products and will exchange any product that is defective due to a manufacturing fault, the failure of a component, or damage that occurred during initial shipment to the customer.

 

Eligibility for exchange

We will not exchange products that have been damaged for reasons other than previously stated, including:

  • The product was operated or used in a manner other than specified in the User Manual.

  • The product was damaged due to being dropped or otherwise mishandled.

  • The product was damaged while being transported by the customer (does not include initial transport to customer).

  • Damage caused by the use of unauthorized replacement parts.

  • Devices purchased from non Dolfi-Authorized resellers.

  • Normal wear and tear, including fading colors and cord tiredness.

  • Damaged caused by commercial use.

Process

1) Inform us

Please get in touch with us at info@dolfi.co and let us know that you would like to return or exchange your product. We will get obtain some basic details from you and provide you with the return/exchange form.

 

2) Complete exchange form

Complete and submit to us the exchange form by providing the relevant information requested, including:

·       Proof of purchase

·       Contact details

·       Reasons for return/exchange

·       Photos/videos

 

3) Exchange processed

Dolfi will process your exchange request. It may take up to 14 days to process your request, not including the time required for shipping.

 

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